Navigare’s IDD Program:
IDD: Issue Detection and Definition
A qualitative process based on investigative interviews with key stakeholders
and influencers.
Certain quantitative measures are extracted in the process, allowing for comparative
measures over time. But this lacks the rigour of more structured quantitative processes
detailed below.

Assessment Definition & Prioritisation is a critical aspect of the process; ensuring
the relevance and applicability of assessment criteria, and the ranking of those criteria
thus guaranteeing that the right focus is maintained at all times in the best interests
of the company and provider performance.

NEWS: Navigare’s Early Warning System:
A newly developed tool with variations for use by Clients Principals to undertake
Supplier Performance Assessments; or for Supplier/Provider Principals to
undertake Client Portfolio Assessments.

Navigare’s KRI Vitality:
(KRI -Key Relationship Indicators)
Measures Vital Signs, in a shortened questionnaire.
One-way assessment only
Benefit of speed
Identifies which areas may demand a deeper investigation

Navigare’s PRM:
PRM: Partner Relationship Management
Prioritised ranking of assessment criteria (AHP calculations)
One-way assessment of Provider
Provider self-assessment
Thus providing Gap Analysis
Leads to Action Planning

Navigare’s PRM PLUS:
Prioritised ranking of assessment criteria (AHP calculations)
Two-way assessments
- Principal assesses Provider
- Provider assesses Principal
Two-way self assessments
- Principal
- Provider
Gap Analysis
Action Planning
• Optional integrated hard quantified data allowing PBR* calculations